Refund & Exchange Policy

At Daffodil Road Yarn & Fibre Co., we take great care to ensure your order is packed accurately and arrives in excellent condition.

Exchanges

We accept requests for exchanges within 5 days of delivery, for any reason.

To request an exchange, please contact us within 5 days of your order being delivered. Items must be returned in their original, unused and saleable condition, including any original packaging where applicable.

For change-of-mind exchanges or exchanges for any reason other than an error on our part:

• The buyer is responsible for the cost of returning the original yarn to us.
• The buyer is also responsible for the postage cost of sending the replacement yarn.
• We recommend using a tracked postage service, as we cannot accept responsibility for items lost or damaged while being returned to us.
• Replacement yarn will be sent once the returned yarn has been received and inspected.

Where an exchange involves a difference in product price, any additional payment or applicable refund will be processed once the exchange has been approved.

Incorrect Yarn Received

If you receive yarn that is different from what you ordered, please contact us as soon as possible so we can arrange a resolution.

Where the incorrect yarn has been supplied due to an error on our part, we will offer to replace it with the correct yarn.

We can provide a paid return postage label for the incorrect yarn to be returned to us. The incorrect yarn must be returned in its original, unused and saleable condition.

Replacement yarn will be dispatched once we have received the incorrect yarn back.

At our discretion, we may advise you to keep the incorrect yarn rather than return it, where returning the items is impractical or where doing so provides the most appropriate resolution. In these circumstances, we will advise you of the arrangement when processing your exchange.

Refunds

Refunds are considered in accordance with Australian Consumer Law and may apply where a product is faulty, damaged, or where another consumer guarantee has not been met.

Change-of-mind purchases, yarn clubs, advents and all custom orders are not eligible for a refund. Where eligible, they may instead be exchanged in accordance with the exchange conditions outlined above.

Refunds, where approved, will generally be made to the original payment method.

Hand-Dyed Yarn

Please note that our yarn is hand-dyed. Each skein is individually dyed, and subtle variations in colour, saturation and pattern are an inherent characteristic of hand-dyed yarn.

While we make every effort to represent our colours accurately, colours may appear differently depending on your screen, device and lighting conditions. These natural variations are not considered defects.

Where purchasing multiple skeins for the same project, we recommend purchasing the required quantity at the same time to ensure the best possible colour consistency.

Sale & Clearance Items

Unless otherwise required under Australian Consumer Law, sale, clearance and discounted items are final.

Any exclusions or special conditions applying to a particular sale will be clearly stated at the time of purchase.

How to Request an Exchange or Refund

Please contact us with:

• Your order number
• The reason for your request
• Details of the yarn you wish to exchange or return
• Photos where relevant, particularly for damaged or incorrect items
• 
  

Please do not return an item before contacting us, as we need to provide the appropriate return instructions.

This policy does not exclude, restrict or modify any rights or remedies available to consumers under the Australian Consumer Law.