Yes, we offer selective wholesale accounts to Local Yarn Shops with a bricks and mortar store.
Please see our About Us page or contact us at firstname.lastname@example.org and tell us about your business! We would love to chat with you about how we can help you.
As at 2023, we are an online only store.
We are currently building a Yarn Studio Shop on our property and hope to be able to accept visitors and run workshops in the future.
Watch this space!
Yes, we offer a ball winding service. Please add the Ball Winding listing to your order and we will cake your yarn ready to cast on! Ball winding is $2 per ball.
Yes, we do offer a made to order service for large quantities on our repeatable colours collection. Please see the About Us page or our Made to Order section in the shop for more information.
Due to time constraints we no longer offer custom orders.
We apologise for any inconvenience.
Standard Shipping is $11 flat rate within Australia, and Express Shipping is $13 flat rate within Australia.
Free Shipping will still be offered for certain products and promotions.
Our delivery policy: Once shipped, we consider delivery to shipping carrier as delivery to buyer. All responsibility passes to the buyer at this point.
We strongly advise all customers to choose our shipping insurance cover option at checkout, as we are not responsible for lost or missing items.
Yes, we ship internationally to all countries where Australia Post will ship. Some COVID restrictions may apply.
Please contact us for shipping rates, if your country is not listed in our standard shipping regions.
Yes! We are more than happy to help you with choosing colours. We can send you photos of any yarn combinations you would like to compare, and we will happily suggest complimentary colourways.
For small projects using less than 100g of yarn, alternating skeins is not necessary. However, due to the unique nature of hand dyed yarn, we do recommend that you alternate skeins for projects that require more than 100 grams. This allows the colours to blend more evenly and helps to prevent colours pooling or changing abruptly.
We recommend you hand wash your yarn in cool water with a mild wool detergent.
Dry flat in the shade.
Yes, we offer Organic Australian non-super wash yarns in 4 ply and 8 ply weights periodically as a special shop update. Please sign up for our newsletter for availability and release dates.
We also use biodegradable shipping mailers, and continue to re-evaluate and adapt our business to be more eco-friendly.
We are thrilled to provide you with a truly unique and beautiful selection of hand dyed yarns that we hope will inspire you to create something wonderful.
Our yarns are ethically sourced from well known, cruelty-free, mulesing-free farms and mills around the world.
Our yarn is hand dyed using professional acid dyes in a clean, dry, smoke-free environment.
We prefer to use locally made and manufactured Australian and NZ yarns where possible.
We will happily exchange any yarn for any reason, within 7 days of delivery.
You can choose to receive the equivalent cost amount of yarn from our In Stock supply, or a Gift Voucher for future use.
*Return shipping both ways is the responsibility of the purchaser.
*Store Credit will be valid for 12 months.
*Exchanges can only be issued where the yarn is returned to us in it’s original, new and unused condition. We reserve the right to refuse an exchange if the yarn does not meet this criteria.
Full Refunds will be given immediately if your delivered yarn is not what you ordered. In this case, you may keep the incorrect yarn as a complimentary gift and choose to receive a full replacement or full refund as desired.
We do not offer refunds for change of mind or lost mail. We highly recommend choosing our insurance cover for shipped items, as we are not responsible for lost or damaged items in transit.