Frequently Asked Questions

Yes, we offer selective wholesale accounts to Local Yarn Shops with a bricks and mortar store. 

Please see our About Us page or contact us at hello@daffodilroadyarn.com.au and tell us about your business! We would love to chat with you about how we can help you.

Yes, you can find the ball winding service in our shop under "Ball Winding Service". We charge a $2 fee per ball to cover the cost of our time.

Yes, we ship internationally to all countries serviced by Australia Post.

Please contact us at hello@daffodilroadyarn.com.au for shipping rates, if your country is not listed in our standard shipping regions. 

Yes! We are more than happy to help you with choosing colours. We can send you photos of any yarn combinations you would like to compare, and we will happily suggest complimentary colourways.

For small projects using less than 100g of yarn, alternating skeins is not necessary. However, due to the unique nature of hand dyed yarn, we do recommend that you alternate skeins for projects that require more than 100 grams. This allows the colours to blend more evenly and helps to prevent colours pooling or changing abruptly.

We recommend you hand wash your yarn in cool water with a mild wool detergent.

Dry flat in the shade. 

We will happily exchange any yarn within 5 days of delivery.

All exchanged yarn orders will be sent the full cost amount as a store credit.

*Return shipping for exchanged yarn is the responsibility of the purchaser.
*Store Credit will be valid for 3 months from the date of issue.

*Exchanges can only be issued where the yarn is returned to us in it’s original, new and unused condition. We reserve the right to refuse an exchange if the yarn does not meet this criteria.

*Your store credit will be applied within 24 hours after we have received your returned yarn.

Full Refunds will be given immediately if your delivered yarn differs from your original order.

You may keep the incorrect yarn as a complimentary gift and choose to receive a full replacement or full refund as desired.

We do not offer refunds for change of mind.

Extra Cover:

Australia Post covers shipped items up to $100 only, unless extra cover is selected.

We highly recommend choosing our insurance cover shipping option for shipped items worth more than $100, to avoid the disappointment of lost or damaged items in transit.

In the unlikely event that your parcel is lost in transit, we can only cover $100 of the contents' value, unless the extra cover option has been added.