Frequently Asked Questions

Yes! Daffodil Road Yarn & Fibre Co. offers selective wholesale accounts to independent Local Yarn Shops with a bricks-and-mortar store.

Wholesale places are limited, but we would love to hear from you. 

If you are interested in stocking Daffodil Road Yarn, please email hello@daffodilroadyarn.com.au and tell us a little about your business. 

We’ll be happy to chat with you about wholesale opportunities.

 Yes! We offer a ball winding service for $3 per skein.

We can wind your skeins into neat, easy-to-use yarn cakes, ready for your next knitting or crochet project.

If you’d like your yarn wound, simply add the Ball Winding service to your order. Please purchase one ball-winding service for each skein you would like wound.

For example, if you purchase 3 skeins and would like all three wound, you’ll need to add 3 ball-winding services to your order.

 Yes, we offer international shipping to countries serviced by Australia Post, subject to any applicable destination restrictions and shipping requirements.

International shipping rates are calculated according to your destination and the size and weight of your order. If your country is not listed in our standard shipping options, please contact us at hello@daffodilroadyarn.com.au and we’ll be happy to provide a shipping quote.

Please note that international customers are responsible for any customs duties, taxes, tariffs or import charges that may apply in their country.

All prices on our website are in Australian dollars (AUD) unless otherwise stated.

 Absolutely! 

We love helping customers put together beautiful yarn combinations.

If you're unsure which colours will work well together, send us a message and we can help you compare colourways. We’re happy to provide photos of potential combinations and offer suggestions for complementary colours, fades and coordinating yarns.

If you’re planning a particular project, feel free to tell us what you’re making and what kind of colour palette you have in mind. We’ll do our best to help you find the perfect combination.

For smaller projects using less than 100g of yarn, alternating skeins is generally not necessary.

For projects requiring more than 100g, we recommend alternating between skeins as you work. 

Hand-dyed yarn is individually dyed, so there can be natural variations in colour, saturation and pattern between skeins—even when they are the same colourway.

Alternating skeins helps blend these variations throughout your project and can reduce noticeable changes in colour, pooling or abrupt transitions.

When purchasing multiple skeins for the same project, we recommend purchasing the full quantity at the same time wherever possible for the best colour consistency.

 The best way to care for your finished project depends on the specific fibre and yarn base, so we always recommend checking the care instructions for your particular yarn.

As a general guide, we recommend:

• Hand washing gently in cool water.
• Using a mild wool or wool-safe detergent.
• Avoiding vigorous rubbing, twisting or agitation.
• Gently removing excess water without wringing.
• Drying flat in the shade.
• Avoiding tumble drying unless the specific yarn's care instructions state that it is suitable.

Some of our yarn bases are superwash and may be suitable for gentle machine washing, while others are non-superwash and should be hand washed only. Please check the individual yarn-base information before washing your project.

 We want you to be happy with your Daffodil Road purchase. If you need to request an exchange, please contact us within 5 days of delivery.

We accept exchange requests within 5 days of delivery, for any reason, provided the yarn is returned in its original, unused and saleable condition, including original packaging where applicable.

• For change-of-mind exchanges, the customer is responsible for the cost of returning the original yarn as well as the postage cost of the replacement yarn. We recommend using tracked postage when returning an item.
• If you receive incorrect yarn due to an error on our part, please contact us as soon as possible. We’ll work with you to arrange the appropriate resolution, including replacement with the correct yarn where applicable.
• Refunds may be available where required under Australian Consumer Law, including for faulty or damaged products where applicable. Change-of-mind purchases, yarn clubs, advents and custom orders are not eligible for a refund, although eligible items may be exchanged in accordance with our exchange conditions.

Please contact us before returning any item so we can provide the appropriate return instructions.

• Please keep the yarn in its original, unused and saleable condition until we have provided return instructions.
• In some circumstances, we may advise you to keep the incorrect yarn rather than return it. 

We’ll let you know what arrangement applies when processing your exchange.

Where an exchange involves a difference in price, any additional payment or applicable refund will be processed once the exchange has been approved.

Sale, clearance and discounted items are generally final sale, unless otherwise required under Australian Consumer Law.

• Any specific exclusions or special conditions will be clearly stated at the time of purchase.

For full details, please see our Refund & Exchange Policy link below.

Hand-dyed yarn is individually dyed, which means that subtle variations in colour, saturation and pattern are a natural part of the process.

While we make every effort to represent our colours as accurately as possible, colours can also appear differently depending on your screen, device and lighting conditions.

These natural variations are not considered defects and are part of what makes hand-dyed yarn unique.

If you’re purchasing multiple skeins for the same project, we recommend purchasing the required quantity at the same time to achieve the best possible colour consistency. 

 Australia Post provides standard cover for eligible shipped items up to $100, unless additional cover is purchased.

For orders valued above $100, we strongly recommend selecting additional cover at checkout where available. 

This provides greater protection in the unlikely event that your parcel is lost or damaged during transit. 

*Please note that our liability for loss in transit is limited to the amount of cover available on the shipment. Any loss above this amount is the responsibility of the buyer and we cannot replace or refund your items above the amount of cover you have chosen.

If your parcel appears to be lost or arrives damaged, please contact us as soon as possible so we can assist you with the next steps.